This Agreement is between you ("you", "User") and Sound Enterprises Pvt. Ltd. governing your use of the Software, your Basis account, and any purchase you make. By installing the Software, accepting the in-app disclaimer, creating an account, or making a purchase, you agree to be bound by this Agreement. If you do not agree, do not install or use the Software.
1. What the Software is (bring your own service)
Basis is a media player. It does not provide, host, transmit, index, aggregate or distribute any media content, television channels, movies or series, and it is not preconfigured with any content source. The Software contains no server addresses and no login credentials. It does nothing until you supply the address and credentials of an IPTV service you already subscribe to ("Your Service"). We have no affiliation with, and do not endorse, any IPTV service. Any purchase or subscription described in Section 8 unlocks application features only — it never includes, and never provides access to, any channel, stream or piece of media content.
2. Account requirement
Use of the Software requires a free Basis account. Your use of that account is also governed by our Privacy Policy. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate registration information and be old enough to form a binding contract in your jurisdiction.
3. License grant
Subject to your compliance with this Agreement, we grant you a personal, non-exclusive, non-transferable, revocable, limited license to install and use the Software on devices you own or control, solely for your personal, non-commercial use. This license is to the software application only — it grants no rights to any content you access through it.
4. Restrictions
You may not, and may not permit others to:
- use the Software to access, stream, download or distribute any content you are not legally authorised to access;
- use the Software for any unlawful purpose or in violation of any third party's intellectual property or other rights;
- copy, modify, reverse engineer, decompile or create derivative works of the Software, except to the extent this restriction is prohibited by applicable law;
- rent, lease, sell, sublicense or otherwise commercially exploit the Software;
- remove or alter any proprietary notices; or
- circumvent or attempt to circumvent any technical or access controls of any third party.
We may investigate, suspend or terminate any account on a reasonable suspicion of a breach of this section, and we may cooperate with valid law-enforcement or rights-holder requests. We make no representation about whether IPTV streaming or BYOS use of the Software is lawful in your jurisdiction; you alone are responsible for determining that before you use the Software, and we may restrict or geofence the Software in a jurisdiction we assess as high-risk.
5. Your responsibilities and warranties
You represent and warrant that: (a) you have the full legal right and authorisation to access any content you view through the Software; (b) Your Service and your use of it comply with all applicable laws and with the terms of Your Service provider; and (c) you are solely responsible for the selection, legality and use of Your Service and all content accessed through it. You accept all risk and responsibility for your use of the Software.
Offline downloads
The Software may let you save content from Your Service to your device for personal offline viewing. The Software does not host, provide, cache or distribute any downloadable content — every downloaded file originates solely from Your Service, is initiated by you, and is stored locally on your own device. You represent and warrant that you are authorised to download and retain each such file, and you accept all risk and responsibility for doing so. Downloaded files are your responsibility to manage and delete; the offline-download feature may be modified, limited or removed at any time, and downloaded files may become unplayable if you change or lose access to Your Service. This does not expand the license in Section 3 or waive any restriction in Section 4, including Section 4(a).
6. Intellectual property
The Software, including its code, design, trademarks and branding, is owned by Sound Enterprises Pvt. Ltd. and its licensors and is protected by intellectual-property laws. All rights not expressly granted are reserved. Third-party open-source components are provided under their own licenses; see the in-app and repository attribution notices.
7. Third-party services and content
The Software interacts solely with the third-party service you configure. We do not control and are not responsible for Your Service, its availability, its content or its practices. Your dealings with Your Service provider are solely between you and that provider.
8. Purchases and billing
Basis Pro and any promotional plan (including the Founding Member offer in Section 9) are sold from our website. The checkout page states what you are buying, the price and the billing terms before you pay. Payment is processed by Razorpay under its own terms; see our Privacy Policy for how purchase records are handled.
Monthly and yearly plans renew automatically. When you subscribe you authorise a recurring charge, and your payment method is charged again at the start of each new period at the same price, without any further action by you, until you cancel. The price and the billing period are shown at checkout and in the app before you pay, and the app shows the date of the next charge while a subscription is active.
Free trials. Where a plan is offered with a free trial, your payment method is authorised when you start it but is not charged during the trial. At the end of the trial you are charged the plan's full price shown at checkout, and the subscription continues renewing from there. To avoid that charge, cancel before the trial ends. A free trial is limited to one per person and per payment card.
Cancelling. You can cancel at any time, in the app or from your account page on this website. Cancellation always takes effect at the end of the period you have already paid for: your subscription is not cut short, you keep Basis Pro until that date, and you are not charged again. We do not refund the unused part of a period you have already been charged for.
Price changes. If we change the price of a plan, the change applies to new subscriptions. An existing subscription continues at the price it was taken out at unless you are told otherwise in advance and given the chance to cancel first.
The lifetime plan is a single payment with no recurring charge and no fixed expiry; see Section 10 for what "lifetime" means and does not mean. Where a lifetime plan is offered with a trial, the single payment is taken once at the end of the trial and nothing is charged after it.
Purchases made through an app store. If you buy Basis Pro through a third-party app store, such as Google Play or the Apple App Store, that store is the seller and its billing, renewal and refund policies apply to that purchase instead of this section. Manage or cancel such a subscription in that store's own account settings, not here, and request any refund from that store. A subscription bought in one place cannot be cancelled from another.
Refunds on direct purchases. All sales made directly through basisiptv.com are final. We do not provide refunds or credits for any purchase, including any unused portion of a plan. We may, at our sole discretion, grant a refund case by case in response to a support request; doing so once does not create an obligation to do so again. Nothing in this section limits a statutory consumer right you may have, including any right of withdrawal for digital content in your jurisdiction, except to the extent you have validly waived that right by completing checkout: doing so is an express request for immediate access to the purchased features, and, to the extent permitted by law, a waiver of any statutory withdrawal or cooling-off period that would otherwise apply.
A successful chargeback or payment dispute suspends the associated entitlement and account pending resolution.
9. Founding Member offer
From time to time we may publish a limited-time or limited-quantity offer, such as a reduced lifetime price for an account created before a published cutoff date or account count ("Founding Member"). Eligibility, the price locked in, and how long that price is honoured are as stated on the page advertising the offer at the time you qualify. An offer's availability and terms may change or end at any time before you complete a purchase under it. A purchase made under a Founding Member or other promotional offer is non-refundable on the same terms as Section 8.
10. Service availability, discontinuation and successors
We do not guarantee that the Software or any feature of it (including Cloud Sync, the encrypted server vault, or downloads) will be available indefinitely. We may modify, suspend or discontinue any feature, or the Software as a whole, at any time, with or without notice. Where this Agreement or a plan description says "lifetime", it means for as long as we continue to operate the Software, at our sole discretion — it is not a guarantee of any minimum duration.
Discontinuing a feature or the Software, and any resulting loss of access to a paid plan, does not by itself entitle you to a refund, except where the law of your jurisdiction requires one. We may, at our sole discretion, choose to give advance notice or offer a goodwill gesture before a permanent shutdown; doing so is discretionary and is not a contractual right you can rely on or enforce.
We may assign this Agreement, and the entitlements and obligations under it, to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, without your consent being required.
11. No warranty
The Software is provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Software will be uninterrupted, error-free or compatible with any particular service.
12. Limitation of liability
To the maximum extent permitted by law, in no event will Sound Enterprises Pvt. Ltd. be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or data, arising out of or related to your use of (or inability to use) the Software.
Your sole and exclusive remedy for any dissatisfaction with the Software, or with any purchase, is to stop using the Software and, where applicable, request a refund under Section 8. Any claim against us relating to this Agreement or your use of the Software must be brought within one year of the date you knew or reasonably should have known of the event giving rise to it, or it is barred; this time limit does not apply where a longer period is required by mandatory law in your country of residence.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in this Agreement limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.
13. Indemnification
You agree to indemnify and hold harmless Sound Enterprises Pvt. Ltd. from any claims, damages, liabilities and expenses (including reasonable legal fees) arising from your use of the Software, your breach of this Agreement, or your violation of any law or third-party right, including any infringement claim or regulatory investigation or fine related to content you accessed through the Software or Your Service.
14. Copyright, DMCA and reporting infringement
We do not host, store, transmit, index, aggregate or control any media content, channels or streams, and have no affiliation with any content provider. Content delivered by Your Service is controlled by that service and its provider, not by us. We are not liable for a user's infringement of any copyright arising merely from our providing transmission, routing, or connectivity to content that user chooses to access through Your Service: we do not initiate, select or modify any stream, and we exercise no control over what a user chooses to load.
This is verifiable rather than merely asserted, and we invite verification. The application is distributed as a single package that anyone may inspect. It contains no playlist, no channel list, no provider address, no credential, no electronic programme guide and no bundled media of any kind; it contains no scraper, resolver, aggregator, indexer or peer-to-peer component. It does nothing at all until a user supplies the address and credentials of a service they have obtained independently of us, and it will connect to nothing else. A rights holder who wishes to establish this before acting is welcome to do so, and may contact us at the address below for assistance.
Because we host no content, there is generally no material on our systems for us to remove. If you believe your copyrighted work is being infringed in connection with the Software — for example in our own marketing materials, website or app-store listing — you may send a written notice to our copyright contact below. A valid notice under 17 U.S.C. § 512(c)(3) must include: (1) a physical or electronic signature of the copyright owner or authorised agent; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material claimed to be infringing, with information reasonably sufficient to locate it; (4) your contact information; (5) a statement that you have a good-faith belief the use is not authorised; and (6) a statement, under penalty of perjury, that the notice is accurate and that you are authorised to act on the owner's behalf.
Copyright contact: support@basisiptv.com
Notices may also be sent through the contact form.
On safe harbours and designated agents. The designated-agent registration described in 17 U.S.C. § 512(c)(2) is a condition of the safe harbours at § 512(c), which addresses material stored at the direction of a user, and § 512(d), which addresses information location tools. Neither describes what the Software does. We store no media at any user's direction, we operate no index, catalogue, directory or search of media, and we return no links to media. To the extent our conduct is characterised at all, it is the transmission, routing and provision of connectivity addressed by § 512(a), which imposes no designated-agent requirement.
We nonetheless publish a copyright contact above, and act on notices sent to it. We also satisfy the conditions at § 512(i): we have adopted and reasonably implement the repeat-infringer policy set out below, and we accommodate standard technical measures. If our circumstances change such that a designation becomes applicable, this section will be updated with the agent's name and postal address.
If material you provided was removed and you believe it was removed in error, you may submit a counter-notification to the contact above containing: (1) your signature; (2) identification of the material and its prior location; (3) a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake or misidentification; and (4) your name, address, telephone number, consent to the jurisdiction of the appropriate court, and acceptance of service of process from the complaining party.
Repeat infringer policy. We have adopted, and reasonably implement, a policy of terminating in appropriate circumstances the Basis accounts of users who are repeat infringers, and of terminating any account on notice that the Software is being used to infringe. Because we hold no media, the measure available to us is termination of the account and of any entitlement attached to it, and we will apply it. Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or was removed by mistake, may be liable for damages.
15. Termination
This Agreement is effective until terminated. It terminates automatically if you breach it, and we may suspend or terminate your account for a breach, including of Section 4 or Section 14. Termination for cause does not entitle you to a refund. Upon termination you must stop using and delete the Software. Sections 5, 6, 8–14 and 16–18 survive termination.
16. Governing law, arbitration and class-action waiver
This Agreement is governed by the laws of India, without regard to conflict-of-laws rules.
Any dispute, claim or controversy arising out of or relating to this Agreement or your use of the Software will be resolved by mandatory, binding, individual arbitration under the Arbitration and Conciliation Act, 1996, before a single arbitrator, seated in Mumbai, India, in the English language, rather than in court. Before starting arbitration, a party must send the other written notice describing the dispute and the relief sought, and the parties will negotiate in good faith for 30 days before either may commence arbitration.
You and we agree that any claim may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated or representative proceeding. No arbitrator or court may consolidate more than one person's claims or preside over any form of class or representative proceeding, unless both you and we agree otherwise.
If you are a consumer in a jurisdiction whose law grants you rights this section cannot validly waive (for example a mandatory consumer-arbitration or venue protection), this section applies only to the extent that jurisdiction's law permits.
17. Entire agreement, severability and assignment
This Agreement, together with our Privacy Policy, is the entire agreement between you and us regarding the Software and supersedes any prior discussion on the subject. If a provision of this Agreement is found invalid or unenforceable, the rest remains in effect, and that provision is enforced to the extent permitted by law. Our failure to enforce a provision on one occasion does not waive our right to enforce it later. We may assign or delegate this Agreement as described in Section 10; you may not assign or transfer your rights under it.
18. Export control
You represent and warrant that you are not located in, and are not a resident of, a country or region subject to a comprehensive US trade embargo or sanctions administered by the US Treasury's Office of Foreign Assets Control, and that you are not listed on any US government list of prohibited or restricted parties. You agree not to use the Software in violation of applicable export-control or sanctions law.
19. Changes and contact
We may update this Agreement; material changes will be posted at basisiptv.com/legal/terms. Continued use after changes constitutes acceptance.
20. Apple and platform terms
If you obtained the Software through the Apple App Store, Apple's standard Licensed Application End User License Agreement (LAEULA) also applies and, to the extent of any conflict for App Store distribution, governs. This Agreement supplements, and does not replace, any applicable app-store or platform terms.